Shipping Policy

Last Updated: July 2026

Introduction

Thank you for shopping at Ztrdhbbswe (operated by Hongkong Hornet Limited). We are committed to providing a smooth shopping experience, from placing your order to receiving your pet bandanas. Below you will find information about order processing, estimated shipping times, shipping fees, tracking, and delivery procedures.

1. Order Fulfillment & Warehouse Processing

Once your order is successfully placed and payment is authorized, our fulfillment team begins preparing your items.

  • Processing Timeframe: Please allow 1 to 3 business days for quality checks, secure packaging, and shipment preparation.
  • Weekend & Holiday Schedules: Orders placed on weekends or public holidays will be queued for processing on the next business day.
  • Dispatch Notification: You will receive a shipping confirmation email once your parcel has been handed over to the carrier.

2. Shipping Rates & Estimated Transit Timelines

Ztrdhbbswe uses a simplified flat-rate shipping model:

  • Standard Flat-Rate Shipping: $5.99 USD per order worldwide, unless waived through an applicable promotional offer.
  • Estimated Transit Time: After dispatch, standard international shipping generally takes 10 to 20 business days, depending on the destination and local carrier operations.

Processing time is separate from the estimated transit time.

3. External Delays & Unexpected Interruptions

We make every effort to support timely delivery. However, delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including:

  • Customs inspections and import clearance procedures.
  • Local postal backlogs, severe weather, or transport strikes.
  • International transport disruptions or other unexpected events.

If your shipment experiences a delay, our customer support team can assist with tracking inquiries.

4. Shipment Tracking & Tracking Updates

We aim to keep you informed throughout your package’s journey:

  • Tracking Link: Once your order is dispatched, a confirmation email containing your tracking number will be sent to the email address provided at checkout.
  • Tracking Platforms: You can check shipment updates through www.17track.net or the relevant carrier’s website.
  • Initial Tracking Updates: Please allow 24 to 72 hours after receiving your tracking number for initial carrier scans to appear. An absence of immediate updates does not necessarily mean your parcel has not been dispatched.

5. Multi-Item Orders & Split Shipments

Orders containing multiple items may arrive in separate packages depending on product availability and fulfillment arrangements.

  • If your order is split, separate tracking numbers and shipping confirmations will be provided for each package.
  • Split shipments will not result in additional shipping charges.

6. Order Modifications & Address Corrections

Please submit any order amendment requests as soon as possible:

  • Modification Window: Requests to change a shipping address, contact number, or item selection, including size, pattern, or quantity, should be submitted within 12 hours of checkout. Email support@ztrdhbbswe.com with the subject line “Urgent: Shipping Adjustment”.
  • Required Information: Include your order number, the email address used at checkout, and the full details of the requested change.
  • Processing Limitations: Changes cannot be guaranteed once packing or shipping preparation has begun. If carrier redirection is available, additional fees may apply and will be communicated to you.

7. Unsuccessful Delivery Attempts & Package Collection

If the carrier cannot complete delivery because the recipient is unavailable, access is restricted, or another delivery issue arises:

  • The carrier may leave a delivery notice or provide an electronic update with collection or redelivery instructions.
  • Customer Action: Please contact the local carrier using your tracking number to arrange collection or redelivery within its designated holding period.
  • Uncollected or Returned Packages: If a parcel is returned, abandoned, or otherwise affected by an incorrect address or missed collection deadline, contact our support team. Available options and any applicable redelivery charges will depend on the circumstances and applicable consumer rights.

8. Prolonged Transit & Tracking Without Updates

If your package appears delayed, please follow these steps:

  1. Review Tracking Updates: Check your tracking link for recent scans, delivery notices, or requests for additional information. A recent scan may indicate that the parcel is still moving through the carrier network.
  2. Contact Customer Support: If tracking has not updated for more than seven (7) consecutive business days, or your order has exceeded the estimated delivery window, email support@ztrdhbbswe.com. Our team will contact the carrier to investigate.

9. Lost, Stolen, or Missing Packages

We understand that a missing package is frustrating and will assist with shipment investigations.

  • Confirmed Transit Loss: If a carrier investigation confirms that your parcel was permanently lost before delivery, Ztrdhbbswe will arrange a replacement at no additional cost. Any other remedies required by applicable law remain available.
  • Packages Marked “Delivered”: If tracking shows delivery but you cannot locate the parcel, please check with household members, neighbors, building management, and the local carrier. Contact our support team so we can help investigate. Refund or replacement eligibility will depend on the investigation findings and applicable consumer rights.

10. International Shipping & Dispatch Locations

  • Shipping Availability: We accept orders for destinations supported by our shipping services. If a route becomes unavailable and affects your order, our support team will contact you.
  • Dispatch Locations: Orders may be shipped from fulfillment partners or international suppliers, depending on stock availability and destination. Your parcel’s dispatch location may differ from our business address.

11. Customs Charges & Shipping Information

When placing an order with Ztrdhbbswe, please review the following:

  • Customs Duties, Taxes & Import Fees: International orders may be subject to import duties, taxes, or handling charges imposed by destination authorities. Unless expressly included or collected at checkout, these charges are payable by the recipient, subject to applicable law.
  • Accuracy of Delivery Information: Please provide a complete and accurate shipping address and contact details at checkout. Incorrect information may cause delivery delays, returns, or additional redelivery costs.
  • Consumer Rights: Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

12. Customer Support & Corporate Contact

For questions about shipping, tracking, or an existing order, please contact our customer care team:

  • Brand Name: Ztrdhbbswe
  • Operating Entity: Hongkong Hornet Limited
  • Business Address: Rm D07, 8/F, Kai Tak Fty Building, No. 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
  • Customer Support Email: support@ztrdhbbswe.com
  • Customer Care Line: +1 (229) 490-9054
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)