Refund policy
Last Updated: July 2026
Introduction & Corporate Commitment
At Ztrdhbbswe (operated by Hongkong Hornet Limited), we care about the quality and presentation of our pet bandana collections. Providing a reliable and transparent customer experience is an important part of our service.
Purchases made through our platform are subject to the post-purchase guidelines outlined below. If you experience an issue with your order, please contact support@ztrdhbbswe.com or call +1 (229) 490-9054 for assistance.
1. Final Sale Agreement & General Policy Framework
Purchases made through the Ztrdhbbswe storefront are considered final sale, except where a remedy is required by applicable law or provided under this policy.
We do not accept returns or exchanges for preference-based reasons, including buyer’s remorse, changes in pattern or color preference, or an incorrectly selected size.
Exceptions apply when an item arrives damaged, has a manufacturing defect, or differs from the product ordered. Missing items may also qualify for a resolution following review.
Nothing in this policy limits your statutory consumer rights, including any applicable cancellation, return, refund, or other remedy rights.
2. Reporting Transit Damage, Defects & Fulfillment Errors
Please inspect your order upon arrival. If your pet bandana arrives damaged, defective, incorrect, or incomplete, contact our support team within seven (7) calendar days of delivery whenever possible. This reporting period does not limit rights available under applicable law.
Documentation for Claim Review
To help us assess your request, please email support@ztrdhbbswe.com with:
- Order Information: Your order number and the email address used at checkout.
- Problem Description: A clear explanation of the damage, defect, incorrect product, or missing item.
- Photos or Video: Clear photographs or a short video showing the issue, where reasonably possible.
- Packaging Details: A photograph of the exterior packaging and shipping label, if available.
Please retain the item and packaging while we review your claim.
3. Available Remedies & Resolution Review
Our support team will review submitted claim information within 2 to 3 business days. If additional information is needed, we will contact you.
Depending on the issue, product availability, and applicable consumer rights, available resolutions may include:
- Product Replacement: Sending the correct item or a replacement at no additional cost.
- Partial Refund or Store Credit: Offering an appropriate partial refund or, with your agreement, store credit for a minor issue.
- Full Refund: Issuing a full refund when appropriate, including where a suitable replacement is unavailable.
Any resolution will respect remedies required by applicable law. Store credit will not replace a monetary refund where you are legally entitled to one.
4. Refund Methods & Processing Timelines
If a full or partial refund is approved:
- The refund will be issued to the original payment method used at checkout.
- Refunds typically appear in your account within seven (7) to twelve (12) business days after processing.
- The time required for the credit to appear may vary depending on your bank or payment provider.
If you have not received an expected refund after this period, please contact our support team.
5. Return Authorization & Shipping Instructions
Please contact us before returning any merchandise. Our business address is not a designated return address.
- Return Instructions: If a return is necessary, our support team will provide the appropriate return address and any required authorization details.
- Return Shipping Costs: For a verified damaged, defective, or incorrect item, we will explain the return arrangements and cover reasonable required return shipping costs.
- Unauthorized Returns: Items sent without contacting us may experience processing delays or be sent to an unsuitable location. Please retain tracking information and proof of postage for any authorized return.
An unauthorized return does not automatically remove any rights you may have under applicable law.
6. Exchanges, Order Modifications & Cancellations
Ztrdhbbswe does not offer standard exchanges for preference-based changes, except where required by applicable law.
For address corrections, size or pattern changes, or cancellation requests, contact us as soon as possible, preferably within 12 hours of checkout, using the subject line “Urgent: Order Modification”.
We will make reasonable efforts to accommodate your request. Changes may no longer be possible once packing or dispatch has begun. Any applicable statutory cancellation rights remain unaffected.
7. Customer Support & Corporate Information
For claims, policy questions, or assistance with an order, please contact:
- Brand Name: Ztrdhbbswe
- Operating Legal Entity: Hongkong Hornet Limited
- Business Address: Rm D07, 8/F, Kai Tak Fty Building, No. 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
- Customer Support Email: support@ztrdhbbswe.com
- Direct Customer Line: +1 (229) 490-9054
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)